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Question 1 of 35
1. Question
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If a passenger in your vehicle angry or violent you a right to say that you will not accept that behaviour or if that fails, and it is safe to do so, to them to leave. • You should never accept any bad behaviour towards you for any reason.
CorrectIncorrectHint
had
ask
become
have
asked
becomes
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Question 2 of 35
2. Question
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Any or violent behaviour you because of your race, faith, sexual orientation, disability or gender identity is a hate crime. If you or witness this type of behaviour TfL urges you to report it to the police so that it can be fully investigated and action taken against the offender.
CorrectIncorrectHint
toward
experience
Offensive
towards
experienced
offensive
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Question 3 of 35
3. Question
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TfL drivers to report as soon as possible to the police on 101, or 999 in .
CorrectIncorrectHint
advises
insident
an emergency
advise
incidents
emergency
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Question 4 of 35
4. Question
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Protecting yourself to provide a safe for your passengers and to protect you as a driver you consider discussing with your operator how they can help you from the possibility of aggressive or violent behaviour by a passenger.
CorrectIncorrectHint
would
protect
service
should
protects
Service
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Question 5 of 35
5. Question
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Making sure your operator has given you booking , such as name, pick up point and .
CorrectIncorrectHint
passenger
destination
details
the passenger’s
Destination
detail
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Question 6 of 35
6. Question
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Checking the passenger’s name and destination before they the vehicle – this will help sure the passenger doesn’t get into the wrong vehicle. clear with passenger about exactly where you are taking them, the route there, how long it is likely to take and what the fare will be before the journey starts.
CorrectIncorrectHint
in get
make
be
made
Being
get in
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Question 7 of 35
7. Question
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Letting the operator know about any change to the booking. The operator must then tell the passenger what the new will be. a lone worker device or asking your operator to provide you with one all these steps should reduce the risk of any .
CorrectIncorrectHint
carry
disagreements
Fare
Carrying
disagreement
fare
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Question 8 of 35
8. Question
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If a passenger is or violent, tell your operator and give them the passenger’s full name and address if you know it. In an emergency, call the police on 999. sign of possible aggressive behavior. Some behavior is a sign that someone is becoming angrier and more upset.
CorrectIncorrectHint
immediate
Warning
immediately
aggressive
warn
Aggressive
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Question 9 of 35
9. Question
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Trust your own and never try to ignore these signs. If you feel , act immediately. Remember, the earlier you notice a possible problem, the more you have to avoid it. Drugs and alcohol When someone has taken drugs or has drunk alcohol, it can affect their ability to think or communicate clearly and their behaviour can be difficult to predict.
CorrectIncorrectHint
concern
choices
feel
concerned
choice
feelings
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Question 10 of 35
10. Question
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In some cases, they may become aggressive. Your operator may have you about any possible problems when they gave you the e.g. if the passenger sounds like they might be drunk). You can also judge physical and mental condition when you pick them up. If you have concerns then, contact your operator immediately.
CorrectIncorrectHint
warned
book
the passenger’s
warn
booking
passenger
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Question 11 of 35
11. Question
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TfL all licensed drivers to offer Londoners and visitors a professional and safe . Providing excellent customer service is an important part being a London PHV driver. This section explains how TfL expects drivers to towards passengers and other road users.
CorrectIncorrectHint
Service
behave
Expect
service
behaved
expects
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Question 12 of 35
12. Question
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Operators must keep details of all made to them. must report to the police any complaints that involve possible crimes, so that they be investigated.
CorrectIncorrectHint
can
complaints
operator
could
complaint
Operators
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Question 13 of 35
13. Question
Dog AID dogs are for
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Question 14 of 35
14. Question
You may be exempt from supplying a medical form if you have a full or provisional DVLA Group 2 licence issued after …………….1997
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Question 15 of 35
15. Question
From the age of —————-, PHV drivers must have a medical examination each time they apply to renew their licence.
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Question 16 of 35
16. Question
If you do refuse to carry out a booking
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Question 17 of 35
17. Question
What are some of the characteristics that are protected under the Equality Act? (Choose two correct)
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Question 18 of 35
18. Question
A pattern of painted markings on the road surface either side of a pedestrian crossing that show that no parking, waiting or overtaking is allowed is called
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Question 19 of 35
19. Question
Designated vehicles are those listed by TfL under section ——– of the Equality Act
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Question 20 of 35
20. Question
If your PHV is designated as wheelchair accessible, you —————have to pay the Congestion Charge if you are entering the zone to carry out a booking from a London licensed PHV operator.
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Question 21 of 35
21. Question
If your vehicle is a designated wheelchair accessible PHV, what must you do? (Choose two correct)
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Question 22 of 35
22. Question
Under what circumstances, does the driver not have to carry the wheelchair? (Choose two correct)
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Question 23 of 35
23. Question
Canine Partners wear
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Question 24 of 35
24. Question
Dogs for good wear
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Question 25 of 35
25. Question
From the age of ———–, PHV drivers must have a medical assessment every year.
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Question 26 of 35
26. Question
What does Section 170 of the Equality Act say?
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Question 27 of 35
27. Question
If you change your home address, you should tell TfL within
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Question 28 of 35
28. Question
What does safeguarding mean?
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Question 29 of 35
29. Question
Who is a child or an adult at risk? (Choose two correct)
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Question 30 of 35
30. Question
To help improve air quality, an ————–Zone operates in London.
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Question 31 of 35
31. Question
Standards for exhaust emissions of new vehicles sold in the European Union and EEA member states is known as
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Question 32 of 35
32. Question
This year the Championship takes place between Monday 3 and Sunday 16 July 2023 and will have a maximum spectator capacity of ————— each day.
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Question 33 of 35
33. Question
There will be fixed-fare, shared taxi trips between the AELTC grounds and both Wimbledon and Southfields stations. what is the age of children who travel for free?
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Question 34 of 35
34. Question
Please read the following information carefully and answer the question below: Vehicles must be kept in good condition. If you own your PHV, you must tell TfL within 72 hours of any collision that affects the safety, performance, appearance or comfort of the vehicle. The vehicle may need to be re-examined before it can continue to be used as a PHV.
Which one of the following statements is correct?
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Question 35 of 35
35. Question
Please read the following information carefully and answer the question below: There may be circumstances where TfL has important information about the vehicle you are driving – for example, the manufacturer may have told TfL about a fault with the vehicle that means it needs to be returned to the manufacturer for repair. If you are the registered keeper of the vehicle TfL or the manufacturer may write to you to explain what you need to do to get your vehicle fixed. You should always follow the instructions in the letter. A letter from TfL may also explain that the vehicle cannot be used for private hire purposes until it has been fixed.
Which one of the following statements is correct?
CorrectIncorrect