SERU Mock Test 7

If a customer you, then you should tell them to contact a licensed private hire operator to make a booking. You, as the driver, are responsible for parking your vehicle, the noise it makes and for your own behavior. Please think about the environment around the center and how noise, traffic and/or customer movement may affect the people in the neighborhood.

Do not behave in an anti-social , do not leave litter in the street or road, do not go to the toilet in a public place, and do not your engine running. Have respect for the area you are in.

If you have any about whether the journey is legal or not, you should ask your operator. TfL has no power to set or control the charged by PHV operators. However, it is important that all customers understand the fare they are going to be .

If your passenger to change the destination of their journey, asks you to pick up extra passengers, or has extra luggage, should tell your operator as soon as it is safe for you to do so. Your operator will then be able to update the fare or fare for the journey.

You should with your operator what to do if your passenger disagrees with the fare or is unable to pay it at the end of the journey. You should also check with your operator what the arrangements are for out receipts. Lost property at the end of the journey, you should remind passengers sure they have not left anything behind. You should also check your vehicle for lost property after every journey.

If you have put any of the passenger’s luggage in the boot, do not forget that too. If you find any lost property you should take it back to your operator. The operator will keep the property and make a record of it. By law your operator must keep a record of any of lost property they hold. Let your operator know as soon as you find anything in case the passenger has already in contact about the item.

Suspicious items and behaviour Terrorist attacks can happen at any time or any place without . Items left in your vehicle are to be items passengers have left behind, but if you are suspicious of an unattended item, call the police on 999 and follow their instructions.

Be ­aware of what is on around you and of anything that different or unusual or doesn’t feel right, or anyone that you think is acting suspiciously. It could be someone you know, a passenger or even someone or something you when you are driving that doesn’t feel quite right.

Don’t about wasting police time or getting someone into trouble. The police will decide if the information you is important and will treat it as private and confidential. When a booking cannot be out When an operator has accepted a booking and you have agreed to carry it out, you should carry out that booking unless you have a very good reason.

When you get your licence you will also a PHV badge (also known as photographic ID). You must wear this badge at all when you are working as a PHV driver.

Your PHV driver’s badge your name, photograph, licence number and the date your licence period . Remember, your operator must give passengers your name, photograph and vehicle details. This means that passengers check this information against your badge.

Although you are not responsible for collecting or recording these details, you should know about this requirement and let your operator know about any changes. For example, tell your operator if destination changes. The information your operator must record includes:  The date the booking is made and, if different, the date of the­ .