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Question 1 of 36
1. Question
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You cannot enter Heathrow Airport to pick up unless you have a booking from your operator or parking in an official car park or the PHV Authorised Vehicle Area to for a booking. When picking up passengers you must always use an official car park.
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you’re
waiting
Passenger
your
wait
passengers
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Question 2 of 36
2. Question
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You should not wait in local car or residential streets. Remember that the taxi at Heathrow Airport and London City Airport are for taxis (black cabs) only. You must not stop, wait, pick up or drop off passengers at the airport taxi ranks.
CorrectIncorrectHint
ranks
License
parks
ranked
Parked
licensed
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Question 3 of 36
3. Question
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As a London licensed PHV driver, in a London PHV, you may out a private hire booking (accepted by a licensed London PHV operator) where the pick-up and/or the destination for the journey is outside Greater London as long as the booking has been accepted by a licensed London PHV operator.
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point
Licenses
carried
licensed
carry
Points
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Question 4 of 36
4. Question
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TfL has no to set or control the fares charged by PHV operators. However, it is important that all customers the fare they are going to be charged. Your operator is responsible for either a fare for the journey with the passenger or giving them an accurate estimate before a journey starts.
CorrectIncorrectHint
understand
agree
power
understading
Powered
agreeing
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Question 5 of 36
5. Question
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If your passenger decides to the destination of their journey, asks you to pick up extra passengers, or has extra luggage, you should tell your operator as soon as it is for you to do so. Your operator will then be able to the fare or estimated fare for the journey.
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change
safer
update
changes
safe
updating
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Question 6 of 36
6. Question
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At the end of the journey, you should passengers to make sure they have not left anything behind. You should also your vehicle for lost property after every journey. If you have put any of the passenger’s luggage in the , do not forget to check that too.
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Finding
making
contact
make
contacts
find
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Question 7 of 36
7. Question
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If you any lost property you should take it back to your operator. The operator will keep the property and a record of it. By law your operator must keep a record of any items of lost property they hold. Let your operator know as soon as you find anything in case the passenger has already been in about the item.
CorrectIncorrectHint
making
contact
Finding
find
contacts
make
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Question 8 of 36
8. Question
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Be aware of what is going on around you and of anything that different or unusual or doesn’t feel right, or anyone that you is acting suspiciously. It could be someone you know, a passenger or even someone or something you when you are driving that doesn’t feel quite right.
CorrectIncorrectHint
thinking
notice
Seemed
think
noticed
seems
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Question 9 of 36
9. Question
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There may be where you do not feel able or safe enough to take passengers, for example if they are carrying open bottles or cans of alcohol or anything dangerous or inflammable, or if they are in a violent or offensive way. If you do refuse to carry out a booking, be polite and why. This could help avoid a complaint.
CorrectIncorrectHint
act
explain
Situation
acting
explained
situations
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Question 10 of 36
10. Question
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Make sure you tell your operator the full reasons why you did not out the booking. Because the operator the booking, the operator is also responsible for either for another driver to carry out the booking or to make it clear to the passenger that it has been cancelled.
CorrectIncorrectHint
accepted
arrange
carrying
accept
arranging
carry
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Question 11 of 36
11. Question
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Transport for London (TfL) is for the and regulation of London’s taxi and private hire vehicle (PHV) industry to a safe and reliable service for the public.
CorrectIncorrectHint
responsibly
licensing
responsible
sure
license
ensure
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Question 12 of 36
12. Question
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TfL sets requirements and for licensing and is also responsible for sure that licensees follow the law. We work closely with the taxi and private hire trades, the Metropolitan Police Service and the City of London Police to ensure the safety of .
CorrectIncorrectHint
make
passengers
Standards
making
passenger
standards
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Question 13 of 36
13. Question
Who can give out Penalty Charge Notices (PCNs)?
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Question 14 of 36
14. Question
Do PHVs entering the Congestion Charge zone need to pay the daily charge?
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Question 15 of 36
15. Question
What EURO rating must diesel PHVs be in order to meet the ULEZ emissions standards?
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Question 16 of 36
16. Question
- What kind of behaviour should you avoid when driving?
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Question 17 of 36
17. Question
- What speed must you drive at?
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Question 18 of 36
18. Question
- What kind of driving is a serious offence with heavy penalties?
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Question 19 of 36
19. Question
- Is it ever acceptable to use alcohol when driving?
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Question 20 of 36
20. Question
What EURO rating must petrol PHVs be in order to meet the ULEZ emissions standards?
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Question 21 of 36
21. Question
- Which annex of the Highway Code deals with vehicle maintenance?
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Question 22 of 36
22. Question
- From which age must PHV drivers have a medical assessment every year?
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Question 23 of 36
23. Question
- Drivers are responsible for making sure that all children under which age wear seatbelts or sit in an approved child car seat?
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Question 24 of 36
24. Question
When can you carry out bookings?
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Question 25 of 36
25. Question
If you are in doubt of a licensed operator, how can you check if they are real? (Choose two correct)
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Question 26 of 36
26. Question
What do you know about PHV and black cab when compared? (choose two correct)
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Question 27 of 36
27. Question
What are you allowed to do as a PHV driver?
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Question 28 of 36
28. Question
Before the start of each journey, your operator is required to record certain information about the booking, what are some of the information needed? (Choose two correct)
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Question 29 of 36
29. Question
What can you do as a PHV driver to get bookings?
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Question 30 of 36
30. Question
Select two of which can result in licensing action or prosecution if complained about.
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Question 31 of 36
31. Question
What do you know about airport bookings?
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Question 32 of 36
32. Question
When should you contact your operator? (Choose two correct)
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Question 33 of 36
33. Question
If you find any lost property, what should you do?
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Question 34 of 36
34. Question
If a passenger has left behind an item, but if you are suspicious of an unattended item, what should you do?
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Question 35 of 36
35. Question
- “The following characteristics are protected under the Equality Act:
- Age
- Disability
- Gender reassignment
- Marriage and civil partnership
- Race
- Religion or belief
- Sex
- Sexual orientation
- Pregnancy and maternity”
Question: Which one of the following statements is correct?
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Question 36 of 36
36. Question
- “If your vehicle is a designated wheelchair accessible PHV, you must:
- Carry the passenger while they remain in the wheelchair and make sure the safety belts are attached to the wheelchair to keep it in a safe position
- Not charge extra because a passenger uses a wheelchair
- Carry the wheelchair safely and securely if the passenger chooses to sit in a passenger seat
- Make sure the passenger is carried safely and in reasonable comfort”
Question: Which one of the following statements is correct?
CorrectIncorrect