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Question 1 of 37
1. Question
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away from the aggressive person and exit the situation. If , find somewhere safe to stop the vehicle, turn off the take the keys then get out of the vehicle.
CorrectIncorrectHint
compulsory
engine
Get
Run
necessary
Engine
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Question 2 of 37
2. Question
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Installing CCTV cameras into a vehicle can reduce and violence against drivers. Signs in the vehicle passengers that CCTV is used also help to prevent aggressive or violent behaviour.
CorrectIncorrectHint
inform
may
threat
informing
might
threats
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Question 3 of 37
3. Question
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The owner can decide where to put this signage, but it must be displayed that it does not block the driver’s view. It must also be as visible as possible to passengers as they enter the vehicle and while they are in it.
CorrectIncorrectHint
anywhere
travelling
vehicles
somewhere
travel
vehicle
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Question 4 of 37
4. Question
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It is important that each time a passenger gets into a they receive a high quality of service from their private hire driver. Operators must details of all complaints made to them. Operators must report to the police any complaints that possible crimes, so that they can be investigated.
CorrectIncorrectHint
kept
involve
PHV
involving
phv
keep
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Question 5 of 37
5. Question
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Although your operator will normally deal with , passengers might contact the police or TfL directly. They might also contact TfL if they are not with the way the operator has with their complaint.
CorrectIncorrectHint
satisfy
dealt
complaint
satisfied
deal
complaints
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-
Question 6 of 37
6. Question
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If a serious complaint is made you, or if there are a number of complaints, or there appears to be a pattern of poor behaviour and all the ways to improve your behaviour have been tried but have , TfL may have to suspend or your licence.
CorrectIncorrectHint
fail
revoke
again
failed
revoking
against
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Question 7 of 37
7. Question
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As a PHV driver, you offer an important service to the travelling public. You have a to make sure your passengers safe when they travel in your vehicle. The way that you interact with them will affect the way they will about their journey with you.
CorrectIncorrectHint
responsible
feel
extreme
responsibility
felt
extremely
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Question 8 of 37
8. Question
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Remember it is also to use a hand-held phone or similar device when you are driving unless you are calling the emergency services in an emergency and it is or impractical to stop. This when you are stopped in a queue of traffic e.g. at traffic lights, delays, etc.
CorrectIncorrectHint
safe
includes
illegally
unsafe
including
illegal
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Question 9 of 37
9. Question
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You never drive while you are under the influence of drugs or alcohol. The test for drug and alcohol use at the roadside to catch those who break the law. If you are prescription medicine you must check with your doctor that it is safe for you to drive.
CorrectIncorrectHint
Police
taking
must
may
police
take
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Question 10 of 37
10. Question
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You to know about and follow the laws on the safe use of vehicles e.g. laws that require you to have , a current MOT certificate, a driving licence, wear a seatbelt and not drive a vehicle.
CorrectIncorrectHint
license
permit
badge
licensed
authorised
official.
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Question 11 of 37
11. Question
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All drivers make sure that their vehicle is to the required standard. It is important that you are aware of the rules passengers wearing seatbelts in PHVs.
CorrectIncorrectHint
maintain
regarding
may
maintained
regard
must
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Question 12 of 37
12. Question
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Drivers are for making sure that all children under 14 years of age wear seatbelts or sit in an child car seat. If the correct child car seat is not available, children can travel one – but only if they travel on a rear seat.
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Question 13 of 37
13. Question
Transport for London is responsible for the licensing and regulation of which industries?
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Question 14 of 37
14. Question
What is set out in the Mayor’s Transport Strategy?
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Question 15 of 37
15. Question
What does TfL expect drivers to offer to their customers?
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Question 16 of 37
16. Question
How old must you be when you apply for a PHV license?
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Question 17 of 37
17. Question
What is the name of the separate test you must take to check your ability to select and plan a route, read a map and identify locations?
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Question 18 of 37
18. Question
How old must your driving license be when you apply for a PHV license?
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Question 19 of 37
19. Question
What might happen if you have a medical condition and you apply for a PHV license?
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Question 20 of 37
20. Question
How long does your London PHV license last for?
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Question 21 of 37
21. Question
How many days do you have to show your license if a police officer or TfL Authorised Officer asks to see your licence?
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Question 22 of 37
22. Question
When you get your license you will also receive what other item?
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Question 23 of 37
23. Question
What is the name of the special permission notice given if you can not wear your PHV badge?
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Question 24 of 37
24. Question
If you lose your PHV driver’s badge or licence, or somebody steals it, who must you report this to?
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Question 25 of 37
25. Question
From which age must PHV drivers have a medical examination each time they apply for their license?
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Question 26 of 37
26. Question
From which age must PHV drivers have a medical assessment every year?
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Question 27 of 37
27. Question
Which of these medical conditions must you inform TfL of?
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Question 28 of 37
28. Question
For what offences can you get a PCN? Select 2
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Question 29 of 37
29. Question
Under which condition do you not have to pay the congestion charge? Select 2
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Question 30 of 37
30. Question
What are the rules with red routes? Select 2
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Question 31 of 37
31. Question
How can you drive more safely? Select 2
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Question 32 of 37
32. Question
How can you drive more safely?
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Question 33 of 37
33. Question
What laws are set in place for safe driving? Select all that apply
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Question 34 of 37
34. Question
What are the drivers responsibilities for the safety of the passenger? Select 2
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Question 35 of 37
35. Question
“As a London PHV driver, you can only carry out bookings that you have received from a licensed London PHV operator. You must carry out these bookings in a London licensed PHV that has PHV licence discs on display (unless exempt). TfL’s website has a licence checker tool which contains the details of all licensed private hire drivers, vehicles and operators. You should never accept a booking from an unlicensed operator – if you are in any doubt you should ask the operator for their operator licence number and check their details using the online licence checker too.”
Question: Which one of the following statements is correct?CorrectIncorrect -
Question 36 of 37
36. Question
“It is important to remember that a PHV is not a taxi (black cab).
This means that:
• You are not allowed to pick people up on the street or at stations or airports unless they have booked you through a licensed operator. This includes the street outside your operator’s centre
• You must not allow any passenger to enter your vehicle before you have received the booking from your operator
• You must not give any sign or say anything to a member of the public that suggests that you are available for hire, without a booking.”
Question: Which one of the following statements is correct?CorrectIncorrect -
Question 37 of 37
37. Question
“Before the start of each journey, your operator is required to record certain information about the booking.
The information your operator must record includes:
• The date the booking is made and, if different, the date of the journey
• The name of the person the booking is for
• The agreed time and place for picking up passengers, or, if more than one location, the agreed time and place for picking up the first passenger
• The main destination
• The agreed fare or estimated fare.
• The name or other identification of the driver carrying out the booking and
• The registration number or other identification of the vehicle that will carry out the booking.”Question: Which one of the following statements is correct?
CorrectIncorrect