SERU Mock Test 10

Unacceptable behaviour as a PHV driver, you offer an extremely important service to the public. You have a responsibility to make sure your passengers safe when they travel in your vehicle. The way that you interact with them will the way they will feel about their journey with you.

It is important that you are professional and deal with passengers in a way that makes them feel at . You should never use a passenger’s personal contact details to start with them about anything other than the booked journey. a passenger for personal or social reasons is unacceptable and a misuse of the passenger’s personal information.

Drivers who behave in an way will have action taken against them by TfL and/or the police. Entering the back of your vehicle other than in an emergency, you must not get into the back seat of your vehicle while you have passengers on board. If you get into the back seat, you risk your passengers and your actions may be misunderstood or considered inappropriate.

You should not try to check the passenger or administer first aid yourself unless you are following the instructions of the emergency services or a medical professional, or you have had first aid or medical training. If your passenger is ill, or has a disability, and asks you to help them or leave your vehicle, make sure you check exactly what help they are asking you for, for example to take hold of your arm to support them.

Keep any physical contact to the minimum required to give the help your passenger for. sexual behaviour No type of sexual behaviour between you and a passenger is ever acceptable, even if both of you agree to it. TfL this issue extremely seriously.

You should never: • Look at or speak to a passenger in a way that them feel uncomfortable, for example staring at any part of their body • Make any sexual remarks or comments about a passenger’s ­ appearance or clothing • in conversation of a sexual nature. This includes asking questions about someone’s sex life or­ sexual jokes.

any other sexual offence Your passengers expect to be treated in an appropriate way. Think about your and how they might affect a passenger. Avoid any behaviour that might be as being sexual, no matter how good your intentions are or how harmless you think your behaviour is.

You must remember that: • PHVs are not allowed to drive in bus lanes • PHVs are not to park, wait, or collect passengers on a taxi rank • PHVs are not allowed to or park on electric taxi charge points a PHV is not a taxi.

If a road sign that access is for a taxi you are not allowed access. Here are two examples: and waiting Private hire drivers can stop to pick up or drop off passengers in many areas where there are in place to limit waiting or stopping.

PHV drivers must not stop on zig-zag lines (for example, by pedestrian crossings, outside schools). You check what is displayed about stopping or waiting and make sure you understand and follow the instructions: You can pick up or passengers: – On single and double red lines – On single and double yellow lines.

In places where is not allowed (shown by markings on the kerb) – In most parking bays – In most bus lanes, you should avoid this if possible as it might delay or obstruct buses but remember you cannot wait for in these areas.

   You stop in the above locations only long enough for the passengers to in or out of your vehicle. This the time to help passengers who need assistance, for example wheelchair users, including the time needed to make sure the wheelchair is in the right position and safely secured.