Section 8 | Paragraph MCQ’s

1. It is illegal to treat anyone unfairly based on any of the characteristics listed above. As a PHV driver you are expected to treat all passengers in a professional and respectful way without making a judgement about any person’s personal characteristics or assuming anything about them. If you drive a designated wheelchair accessible PHV, you have certain duties under the law. Your operator should be aware that the vehicle you are driving is a designated wheelchair accessible vehicle. If your vehicle is a designated wheelchair accessible PHV, you must: • Carry the passenger while they remain in the wheelchair and make sure the safety belts are attached to the wheelchair to keep it in a safe position • Not charge extra because a passenger uses a wheelchair • Carry the wheelchair safely and securely if the passenger chooses to sit in a passenger seat • Make sure the passenger is carried safely and in reasonable comfort.

Question: Which one of the following statements is correct?

2. When you arrive at your destination, tell the passenger the location, then offer to assist them out of the vehicle and to guide them to a safe place before leaving them • Clearly tell the passenger how much the fare is. When you give change to passengers who are vision-impaired, it is important to count out the coins and notes into their hand • Offer to help count out the change if a passenger seems to be having problems • Always have a pen and paper with you so that you can write things down. This can help passengers who have a problem hearing or passengers who do not speak much English • If you drive a designated wheelchair accessible vehicle, make sure the equipment is in good working order and therefore available to use at any time • Be careful of where you pick up and drop off wheelchair users. Avoid places where the pavement is on a slope • Not all disabilities are easy to see, so offer, or be prepared to help any passenger

Question: Which one of the following statements is correct?

3. Here are some tips to help provide the best service to your passengers. • Always ask your passengers if they need any help and wait for your offer to be accepted. Listen to any requests and remember that everyone is different • Be ready to give disabled and older passengers some help. This could be as simple as writing things down for them, giving them a little extra time, facing them so they can see your lips as you speak, or speaking loudly and clearly if they have problems hearing you • Talk directly to the older or disabled person rather than to the person with them if they are travelling with someone

Question: Which one of the following statements is correct?

4. Here are some tips to help provide the best service to your passengers. • Always ask your passengers if they need any help and wait for your offer to be accepted. Listen to any requests and remember that everyone is different • Be ready to give disabled and older passengers some help. This could be as simple as writing things down for them, giving them a little extra time, facing them so they can see your lips as you speak, or speaking loudly and clearly if they have problems hearing you • Talk directly to the older or disabled person rather than to the person with them if they are travelling with someone

Question: Which one of the following statements is correct?

5. If the passenger is vision-impaired and asks you to guide them to the vehicle, stand by the person’s side and allow them to take hold of your arm/elbow so you can guide the customer along. Do not take hold of the passenger and pull or push them in a particular direction • Disabled or older passengers may need more time or help to get in and out of your vehicle. For their safety, be patient and make sure they are comfortable and have their seatbelt fastened before you start the journey • You can also help by asking the passengers if they have all their belongings with them before you set off and when you arrive at their destination.

Question: Which one of the following statements is correct?

6. Tell the passenger where they are going and let them know about any possible dangers, such as pavement kerbs, doors opening towards or away from them and slopes going up or down. This will help prevent accident and injury • During the journey, vision-impaired passengers in particular should be told about any delays, or changes to the route. This is also a good thing to do with any elderly passengers or passengers who have a learning disability, as they might get worried or upset if there is a change to the route they expected to take.

Question: Which one of the following statements is correct?

7. When you arrive at your destination, tell the passenger the location, then offer to assist them out of the vehicle and to guide them to a safe place before leaving them • Clearly tell the passenger how much the fare is. When you give change to passengers who are vision-impaired, it is important to count out the coins and notes into their hand • Offer to help count out the change if a passenger seems to be having problems • Always have a pen and paper with you so that you can write things down. This can help passengers who have a problem hearing or passengers who do not speak much English • If you drive a designated wheelchair accessible vehicle, make sure the equipment is in good working order and therefore available to use at any time • Be careful of where you pick up and drop off wheelchair users. Avoid places where the pavement is on a slope • Not all disabilities are easy to see, so offer, or be prepared to help any passenger

Question: Which one of the following statements is correct?

8. When you arrive at your destination, tell the passenger the location, then offer to assist them out of the vehicle and to guide them to a safe place before leaving them • Clearly tell the passenger how much the fare is. When you give change to passengers who are vision-impaired, it is important to count out the coins and notes into their hand • Offer to help count out the change if a passenger seems to be having problems • Always have a pen and paper with you so that you can write things down. This can help passengers who have a problem hearing or passengers who do not speak much English • If you drive a designated wheelchair accessible vehicle, make sure the equipment is in good working order and therefore available to use at any time • Be careful of where you pick up and drop off wheelchair users. Avoid places where the pavement is on a slope • Not all disabilities are easy to see, so offer, or be prepared to help any passenger

Question: Which one of the following statements is correct?

9. It is illegal to treat anyone unfairly based on any of the characteristics listed above. As a PHV driver you are expected to treat all passengers in a professional and respectful way without making a judgement about any person’s personal characteristics or assuming anything about them. If you drive a designated wheelchair accessible PHV, you have certain duties under the law. Your operator should be aware that the vehicle you are driving is a designated wheelchair accessible vehicle. If your vehicle is a designated wheelchair accessible PHV, you must: • Carry the passenger while they remain in the wheelchair and make sure the safety belts are attached to the wheelchair to keep it in a safe position • Not charge extra because a passenger uses a wheelchair • Carry the wheelchair safely and securely if the passenger chooses to sit in a passenger seat • Make sure the passenger is carried safely and in reasonable comfort.

Question: Which one of the following statements is correct?

10. A driver can only get permission to not carry wheelchairs for medical reasons. If a driver cannot carry out the duties of section 165 of the Equality Act because the driver’s poor health or fitness makes it impossible or unreasonable, an exemption certificate may be given to the driver. You will need to contact TfL to apply for an exemption certificate and, if granted, you will need to display an Exemption Notice in the windscreen of your vehicle.

Question: Which one of the following statements is correct?