Section 3 | Paragraph MCQ’s

1. As a London licensed PHV driver, in a London licensed PHV, you may carry out a private hire booking (accepted by a licensed London PHV operator) where the pick-up point and/or the destination for the journey is outside Greater London as long as the booking has been accepted by a licensed London PHV operator. If you have any doubts about whether the journey is legal or not, you should ask your operator. TfL has no power to set or control the fares charged by PHV operators. However, it is important that all customers understand the fare they are going to be charged. Your operator is responsible for either agreeing a fare for the journey with the passenger or giving them an accurate estimate before a journey starts.

Question: Which one of the following statements is correct?

2. Airports are private property and can make their own rules (byelaws) about taxis and PHVs. Heathrow Airport has its own set of byelaws which you can find here. You should know about these in case you get a booking to or from the airport. You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are parking in an official car park or the PHV Authorised Vehicle Area to wait for a booking. When picking up passengers you must always use an official car park. You should not wait in local car parks or residential streets. Remember that the taxi ranks at Heathrow Airport and London City Airport are for licensed taxis (black cabs) only. You must not stop, wait, pick up or drop off passengers at the airport taxi ranks.

Question: Which one of the following statements is correct?

3.If your operator has a licence to operate from a late-night venue, (e.g. a pub or nightclub) the operator can only take bookings inside the venue at the booking location specified on their licence. You can only accept a fare if the passenger has booked the journey through a licensed London operator. You must not approach people on the pavement or outside a late night venue to offer them private hire services. If you do this, you may be committing an offence and could be prosecuted. If a customer approaches you, then you should tell them to contact a licensed private hire operator to make a booking.

Question: Which one of the following statements is correct?

4. As a London PHV driver, you can only carry out bookings that you have received from a licensed London PHV operator. You must carry out these bookings in a London licensed PHV that has PHV licence discs on display (unless exempt). TfL’s website has a licence checker tool which contains the details of all licensed private hire drivers, vehicles and operators. This is a public register which you and anyone else can use.

Question: Which one of the following statements is correct?

5. You should check with your operator what to do if your passenger disagrees with the fare or is unable to pay it at the end of the journey. You should also check with your operator what the arrangements are for giving out receipts. At the end of the journey, you should remind passengers to make sure they have not left anything behind. You should also check your vehicle for lost property after every journey. If you have put any of the passenger’s luggage in the boot, do not forget to check that too. If you find any lost property you should take it back to your operator. The operator will keep the property and make a record of it. By law your operator must keep a record of any items of lost property they hold. Let your operator know as soon as you find anything in case the passenger has already been in contact about the item.

Question: Which one of the following statements is correct?

6. You should never accept a booking from an unlicensed operator – if you are in any doubt you should ask the operator for their operator licence number and check their details using the online licence checker tool It is important to remember that a PHV is not a taxi (black cab). This means that: • You are not allowed to pick people up on the street or at stations or airports unless they have booked you through a licensed operator. This includes the street outside your operator’s centre.

Question: Which one of the following statements is correct?

7. It is important to remember that a PHV is not a taxi (black cab). This means that: • You are not allowed to pick people up on the street or at stations or airports unless they have booked you through a licensed operator. This includes the street outside your operator’s centre • You must not allow any passenger to enter your vehicle before you have received the booking from your operator • You must not give any sign or say anything to a member of the public that suggests that you are available for hire, without a booking.

Question: Which one of the following statements is correct?

8. Airports are private property and can make their own rules (byelaws) about taxis and PHVs. Heathrow Airport has its own set of byelaws which you can find here. You should know about these in case you get a booking to or from the airport. You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are parking in an official car park or the PHV Authorised Vehicle Area to wait for a booking. When picking up passengers you must always use an official car park. You should not wait in local car parks or residential streets. Remember that the taxi ranks at Heathrow Airport and London City Airport are for licensed taxis (black cabs) only. You must not stop, wait, pick up or drop off passengers at the airport taxi ranks.

Question: Which one of the following statements is correct?

9. You should never accept a booking from an unlicensed operator – if you are in any doubt you should ask the operator for their operator licence number and check their details using the online licence checker tool It is important to remember that a PHV is not a taxi (black cab). This means that: • You are not allowed to pick people up on the street or at stations or airports unless they have booked you through a licensed operator. This includes the street outside your operator’s centre.

Question: Which one of the following statements is correct?

10. You, as the driver, are responsible for parking your vehicle, the noise it makes and for your own behaviour. Please think about the environment around the operating centre and how noise, traffic and/or customer movement may affect the people living in the neighbourhood. Do not behave in an anti-social manner, do not leave litter in the street or road, do not go to the toilet in a public place, and do not leave your engine running. Have respect for the area you are working in. Remember, if TfL or the police get complaints about driver behaviour, they will investigate and, depending on the sort of complaint they receive, it could result in licensing action or prosecution.

Question: Which one of the following statements is correct?

11. You should check with your operator what to do if your passenger disagrees with the fare or is unable to pay it at the end of the journey. You should also check with your operator what the arrangements are for giving out receipts. At the end of the journey, you should remind passengers to make sure they have not left anything behind. You should also check your vehicle for lost property after every journey. If you have put any of the passenger’s luggage in the boot, do not forget to check that too. If you find any lost property you should take it back to your operator. The operator will keep the property and make a record of it. By law your operator must keep a record of any items of lost property they hold. Let your operator know as soon as you find anything in case the passenger has already been in contact about the item.

Question: Which one of the following statements is correct?

12. If your operator has a licence to operate from a late-night venue, (e.g. a pub or nightclub) the operator can only take bookings inside the venue at the booking location specified on their licence. You can only accept a fare if the passenger has booked the journey through a licensed London operator. You must not approach people on the pavement or outside a late night venue to offer them private hire services. If you do this, you may be committing an offence and could be prosecuted. If a customer approaches you, then you should tell them to contact a licensed private hire operator to make a booking.

Question: Which one of the following statements is correct?

13. You must not encourage any member of the public to approach you or your PHV if they don’t have a valid booking. If someone does come up to you, you are allowed to hand out a business card with the number of your operator on it or you can provide other contact details such as a website. Before the start of each journey, your operator is required to record certain information about the booking. Although you are not personally responsible for collecting or recording these details, you should know about this requirement and let your operator know about any changes.

Question: Which one of the following statements is correct?

14. Airports are private property and can make their own rules (byelaws) about taxis and PHVs. Heathrow Airport has its own set of byelaws which you can find here. You should know about these in case you get a booking to or from the airport. You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are parking in an official car park or the PHV Authorised Vehicle Area to wait for a booking. When picking up passengers you must always use an official car park. You should not wait in local car parks or residential streets. Remember that the taxi ranks at Heathrow Airport and London City Airport are for licensed taxis (black cabs) only. You must not stop, wait, pick up or drop off passengers at the airport taxi ranks.

Question: Which one of the following statements is correct?

15. When an operator has accepted a booking and you have agreed to carry it out, you should carry out that booking unless you have a very good reason. There may be situations where you do not feel able or safe enough to take passengers, for example if they are carrying open bottles or cans of alcohol or anything dangerous or inflammable, or if they are acting in a violent or offensive way. If you do refuse to carry out a booking, be polite and explain why. This could help avoid a complaint. Make sure you tell your operator the full reasons why you did not carry out the booking. Because the operator accepted the booking, the operator is also responsible for either arranging for another driver to carry out the booking or to make it clear to the passenger that it has been cancelled. You must not refuse to take passengers because they are disabled or they are travelling with assistance dogs.

Question: Which one of the following statements is correct?