Lesson 6 | Fill in the blanks 51 to 60

If the passenger cannot communicate to confirm their destination, or is unable to walk because of drink or , you have the right to refuse to take them in your vehicle. You can do this because you cannot be sure that they have given you the correct address or that they will be able to get out of your vehicle help.

If the passenger is unconscious, unwell or seems to be injured or in an situation, and there is no-one else to help them, call the emergency services on 999 and stay with them until the services .

away from the aggressive person and exit the situation. If , find somewhere safe to stop the vehicle, turn off the , take the keys then get out of the vehicle.

Installing CCTV cameras into a vehicle can reduce and violence against drivers. Signs in the vehicle passengers that CCTV is used also help to prevent aggressive or violent behaviour.

The owner can decide where to put this signage, but it must be displayed that it does not block the driver’s view. It must also be as visible as possible to passengers as they enter the vehicle and while they are in it.

It is important that each time a passenger gets into a they receive a high quality of service from their private hire driver. Operators must details of all complaints made to them. Operators must report to the police any complaints that possible crimes, so that they can be investigated.

Although your operator will normally deal with , passengers might contact the police or TfL directly. They might also contact TfL if they are not with the way the operator has with their complaint.

If a serious complaint is made you, or if there are a number of complaints, or there appears to be a pattern of poor behaviour and all the ways to improve your behaviour have been tried but have , TfL may have to suspend or your licence.

As a PHV driver, you offer an important service to the travelling public. You have a to make sure your passengers safe when they travel in your vehicle. The way that you interact with them will affect the way they will about their journey with you.

Remember it is also to use a hand-held phone or similar device when you are driving unless you are calling the emergency services in an emergency and it is or impractical to stop. This when you are stopped in a queue of traffic e.g. at traffic lights, delays, etc.