Lesson 4 | Fill in the blanks 31 to 40

You are not allowed to pick people on the street or at stations or airports unless they have you through a licensed operator. This includes the street outside your operator’s centre. You must not any passenger to enter your vehicle before you have received the booking from your operator.

You must not any member of the public to approach you or your PHV if they don’t have a valid booking. If someone does come you, you are allowed to hand out a business card with the number of your operator on it or you can provide other contact details such as a .

Although you are not responsible for collecting or these details, you should know about this requirement and let your operator know about any changes. For example, tell your operator if the final destination .

You can only accept a fare if the has booked the journey through a licensed London operator. You must not approach people on the pavement or outside a late night to offer them private hire services. If you do this, you may be an offence and could be prosecuted.

“When picking up passengers, always verify and confirm the to their destination.”

are private property and can make their own rules (byelaws) about and PHVs. Heathrow Airport has its own set of byelaws which you can find here. You should know about these in case you get a to or from the airport.

You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are in an official car park or the Authorised Vehicle Area to wait for a booking. When up passengers you must always use an official car park.

TfL has power to set or control the fares charged by PHV . However, it is important that all customers understand the fare they are going to be .

You should with your operator what to do if your passenger with the fare or is unable to pay it at the end of the journey. You should also check with your operator what the arrangements are for giving out .

At the of the journey, you should remind passengers to make sure they have not left anything behind. You should also check your vehicle for lost property after journey. If you have put any of the passenger’s luggage in the boot, do not forget to check that .