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Question 1 of 36
1. Question
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Unacceptable behaviour as a PHV driver, you offer an extremely important service to the public. You have a responsibility to make sure your passengers safe when they travel in your vehicle. The way that you interact with them will the way they will feel about their journey with you.
CorrectIncorrectHint
felt
affect
travell
feel
travelling
affected
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Question 2 of 36
2. Question
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It is important that you are professional and deal with passengers in a way that makes them feel at . You should never use a passenger’s personal contact details to start with them about anything other than the booked journey. a passenger for personal or social reasons is unacceptable and a misuse of the passenger’s personal information.
CorrectIncorrectHint
ease
communicate
Contacting
eased
communicating
contacting
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Question 3 of 36
3. Question
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Drivers who behave in an way will have action taken against them by TfL and/or the police. Entering the back of your vehicle other than in an emergency, you must not get into the back seat of your vehicle while you have passengers on board. If you get into the back seat, you risk your passengers and your actions may be misunderstood or considered inappropriate.
CorrectIncorrectHint
make
uncomfortable
acceptable
making
comfortable
unacceptable
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Question 4 of 36
4. Question
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You should not try to check the passenger or administer first aid yourself unless you are following the instructions of the emergency services or a medical professional, or you have had first aid or medical training. If your passenger is ill, or has a disability, and asks you to help them or leave your vehicle, make sure you check exactly what help they are asking you for, for example to take hold of your arm to support them.
CorrectIncorrectHint
appropriated
enter
physically
appropriate
Enter
physical
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Question 5 of 36
5. Question
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Keep any physical contact to the minimum required to give the help your passenger for. sexual behaviour No type of sexual behaviour between you and a passenger is ever acceptable, even if both of you agree to it. TfL this issue extremely seriously.
CorrectIncorrectHint
acceptable
asked
Unacceptable
takes
asks
take
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Question 6 of 36
6. Question
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You should never: • Look at or speak to a passenger in a way that them feel uncomfortable, for example staring at any part of their body • Make any sexual remarks or comments about a passenger’s  appearance or clothing • in conversation of a sexual nature. This includes asking questions about someone’s sex life or sexual jokes.
CorrectIncorrectHint
engage
telling
made
Engage
tell
makes
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Question 7 of 36
7. Question
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any other sexual offence Your passengers expect to be treated in an appropriate way. Think about your and how they might affect a passenger. Avoid any behaviour that might be as being sexual, no matter how good your intentions are or how harmless you think your behaviour is.
CorrectIncorrectHint
action
understood
commite
actions
Understood
Commit
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Question 8 of 36
8. Question
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You must remember that: • PHVs are not allowed to drive in bus lanes • PHVs are not to park, wait, or collect passengers on a taxi rank • PHVs are not allowed to or park on electric taxi charge points a PHV is not a taxi.
CorrectIncorrectHint
drop
use
allow
drop off
used
allowed
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Question 9 of 36
9. Question
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If a road sign that access is for a taxi you are not allowed access. Here are two examples: and waiting Private hire drivers can stop to pick up or drop off passengers in many areas where there are in place to limit waiting or stopping.
CorrectIncorrectHint
stoping
show
Stopping
rule
rules
shows
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Question 10 of 36
10. Question
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PHV drivers must not stop on zig-zag lines (for example, by pedestrian crossings, outside schools). You check what is displayed about stopping or waiting and make sure you understand and follow the instructions: You can pick up or passengers: – On single and double red lines – On single and double yellow lines.
CorrectIncorrectHint
signaged
drop off
would
signage
should
drop
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Question 11 of 36
11. Question
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In places where is not allowed (shown by markings on the kerb) – In most parking bays – In most bus lanes, you should avoid this if possible as it might delay or obstruct buses but remember you cannot wait for in these areas.
CorrectIncorrectHint
Although
load
although
passengers
loading
Passengers
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Question 12 of 36
12. Question
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  You stop in the above locations only long enough for the passengers to in or out of your vehicle. This the time to help passengers who need assistance, for example wheelchair users, including the time needed to make sure the wheelchair is in the right position and safely secured.
CorrectIncorrectHint
can
got
includes
could
get
include
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Question 13 of 36
13. Question
The part of the tyre that makes contact with the ground and helps the vehicle ‘stick’ to the road is known as
CorrectIncorrect -
Question 14 of 36
14. Question
Small pieces of rubber in the grooves of the tyre that help you to see if the type has worn down too far are known as
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Question 15 of 36
15. Question
Dogs for good are for
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Question 16 of 36
16. Question
What are some of the signs that a passenger in under threat? (Choose two correct)
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Question 17 of 36
17. Question
You ——————- refuse to take passengers because they are travelling with assistance dogs.
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Question 18 of 36
18. Question
What are some of the signs that a child or vulnerable person is at risk? (Choose two correct)
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Question 19 of 36
19. Question
PHVs need to meet the ———————-or their drivers must pay a daily charge to drive within the zone.
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Question 20 of 36
20. Question
Petrol PHVs must be
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Question 21 of 36
21. Question
If you think you have seen a child or adult at risk who needs help or is suffering from any signs of abuse, what should you do? (Choose two correct)
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Question 22 of 36
22. Question
Support dogs wear
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Question 23 of 36
23. Question
What is ridesharing?
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Question 24 of 36
24. Question
How should ridesharing bookings be carried out?
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Question 25 of 36
25. Question
In particular, if you are in the UK on a —————-you will only be allowed to work for a limited number of hours each week.
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Question 26 of 36
26. Question
If for any reason your licence is revoked you must return your licence to TfL within
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Question 27 of 36
27. Question
You must not refuse to take passengers because they are travelling with
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Question 28 of 36
28. Question
Installing CCTV cameras into a vehicle can reduce ————-against drivers.
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Question 29 of 36
29. Question
Diesel PHVs must be
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Question 30 of 36
30. Question
The emissions standard of a vehicle which is shown on the vehicle’s registration document known as the
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Question 31 of 36
31. Question
Make sure there are no signs of ————- leaking from under the vehicle on to the ground.
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Question 32 of 36
32. Question
All taxi and PHV drivers are required to Provide any disabled passenger who requests it with assistance to identify and find the vehicle they have booked, at no extra charge
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Question 33 of 36
33. Question
In 2020, the Department for Transport (DfT) published its Statutory Taxi and Private Hire Vehicle Standards which recommended that all licensing authorities should consider whether an applicant for a licence is able to communicate in English orally and in writing with customers. The appropriate level is equivalent to
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Question 34 of 36
34. Question
TfL has now reviewed the evidence submitted by PHVs drivers, by 30 September 2021, that they met the ELR. If the evidence was satisfactory, then
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Question 35 of 36
35. Question
Please read the following information carefully and answer the question below: “You must wear a seat belt at all times when driving, and you are responsible for ensuring that all passengers are wearing seat belts.” Which one of the following statements is correct?
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Question 36 of 36
36. Question
Please read the following information carefully and answer the question below: “You must not accept a booking directly and only take bookings through a licensed PHV operator.” Which one of the following statements is correct
CorrectIncorrect