SERU Mock Test 8

You can only ­accept a fare if the passenger has the journey through a licensed London operator. You must not people on the pavement or outside a late-night to offer them private hire services. If you do this, you may be committing an offence and could be prosecuted.

If a customer you, then you should tell them to contact a licensed private hire operator to make a booking. You, as the driver, are responsible for your vehicle, the noise it and for your own behaviour.

Do not behave in an anti-social , do not leave litter in the street or road, do not go to the toilet in a public place, and do not your engine running. Have respect for the area you are working in. Remember, if TfL or the police get complaints about driver behaviour, they will investigate and, depending on the sort of complaint they receive, it could result in licensing action or .

Heathrow Airport ­has its own set of which you can find here. You know about these in case you get a booking to or from the airport. You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are in an official car park or the PHV Authorized Vehicle Area to wait for a booking.

If you have any about whether the journey is legal or not, you should ask your operator. TfL has no power to set or control the fares by PHV operators.

 If your passenger to change the destination of their journey, asks you to pick up extra passengers, or has extra luggage, you should your operator as soon as it is safe for you to do so. Your operator will then be able to update the fare or fare for the journey.

You should check with your operator what to do if your passenger with the fare or is unable to pay it at the end of the journey. You should also check with your operator what the arrangements are for giving out . Lost property at the end of the journey, you should remind passengers sure they have not left anything behind. You should also check your vehicle for lost property after every journey.

If you have put any of the passenger’s luggage in the boot, do not forget to check that . If you find any lost property you should take it back to your operator. The operator will keep the property and make a record of it. By law your operator must keep a record of any of lost property they hold. Let your operator know as soon as you find anything in case the passenger has already in contact about the item.

Suspicious items and behaviour Terrorist attacks can happen at any time or any place without . Items left in your vehicle are to be items passengers have left behind, but if you are suspicious of an unattended item, call the police immediately on 999 and their instructions.

Be of what is going on around you and of anything that different or unusual or doesn’t feel right, or anyone that you think is acting suspiciously. It could be someone you know, a passenger or even someone or something you notice when you are that doesn’t feel quite right.

Don’t worry about police time or getting someone into trouble. The police will decide if the information you is important and will treat it as private and confidential. When a booking cannot be out When an operator has accepted a booking and you have agreed to carry it out, you should carry out that booking unless you have a very good reason.

There may be situations where you do not feel able or safe enough to take passengers, for example if they are carrying open or cans of alcohol or anything or inflammable, or if they are in a violent or offensive way.