SERU Mock Test 3

You cannot enter Heathrow Airport to pick up unless you have a booking from your operator or parking in an official car park or the PHV Authorised Vehicle Area to for a booking. When picking up passengers you must always use an official car park.

You should not wait in local car or residential streets. Remember that the taxi at Heathrow Airport and London City Airport are for taxis (black cabs) only. You must not stop, wait, pick up or drop off passengers at the airport taxi ranks.

As a London licensed PHV driver, in a London PHV, you may out a private hire booking (accepted by a licensed London PHV operator) where the pick-up and/or the destination for the journey is outside Greater London as long as the booking has been accepted by a licensed London PHV operator.

TfL has no to set or control the fares charged by PHV operators. However, it is important that all customers the fare they are going to be charged. Your operator is responsible for either a fare for the journey with the passenger or giving them an accurate estimate before a journey starts.

If your passenger decides to the destination of their journey, asks you to pick up extra passengers, or has extra luggage, you should tell your operator as soon as it is for you to do so. Your operator will then be able to the fare or estimated fare for the journey.

At the end of the journey, you should passengers to make sure they have not left anything behind. You should also your vehicle for lost property after every journey. If you have put any of the passenger’s luggage in the , do not forget to check that too.

If you any lost property you should take it back to your operator. The operator will keep the property and a record of it. By law your operator must keep a record of any items of lost property they hold. Let your operator know as soon as you find anything in case the passenger has already been in about the item.

Be aware of what is going on around you and of anything that different or unusual or doesn’t feel right, or anyone that you is acting suspiciously. It could be someone you know, a passenger or even someone or something you when you are driving that doesn’t feel quite right.

There may be where you do not feel able or safe enough to take passengers, for example if they are carrying open bottles or cans of alcohol or anything dangerous or inflammable, or if they are in a violent or offensive way. If you do refuse to carry out a booking, be polite and why. This could help avoid a complaint.

Make sure you tell your operator the full reasons why you did not out the booking. Because the operator the booking, the operator is also responsible for either for another driver to carry out the booking or to make it clear to the passenger that it has been cancelled.

Transport for London (TfL) is for the and regulation of London’s taxi and private hire vehicle (PHV) industry to a safe and reliable service for the public.

TfL sets requirements and for licensing and is also responsible for sure that licensees follow the law. We work closely with the taxi and private hire trades, the Metropolitan Police Service and the City of London Police to ensure the safety of .