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Question 1 of 36
1. Question
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If your PHV driver’s licence is suspended or revoked, and you the owner of a licensed private vehicle, TfL may make the to revoke the vehicle licence as well. TfL will consider doing this if there is any risk to public safety.
CorrectIncorrectHint
hire
Is
decisions
are
haire
decision
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Question 2 of 36
2. Question
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As part of the application you (the applicant) must have an enhanced criminal records check from the and Barring Service (DBS). The DBS is a public body that does checks on people’s backgrounds. The checks will any convictions, cautions, reprimands and final warnings you have had.
CorrectIncorrectHint
disclosures
show
Processes
Disclosure
shown
process
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Question 3 of 36
3. Question
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The licence discs must not be damaged or changed in any . You should not remove the discs, even if using the vehicle for private purposes. The licence discs contain security features which mean that the discs will be permanently if you try to remove them.
CorrectIncorrectHint
ways
you’re
way
daimaged
your
damaged
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Question 4 of 36
4. Question
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In some exceptional circumstances the vehicle might be given an which means that the licence discs do not have to be In these cases, you will receive an exemption notice which you (the driver) carry at all times when the vehicle is being used as a PHV.
CorrectIncorrectHint
must
displaid
mustn’t
exemption
displayed
exemptions
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Question 5 of 36
5. Question
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You must make of the insurance to the police when you are asked for them. You must also provide insurance to a passenger or member of the public if the vehicle you are driving is involved in a collision.
CorrectIncorrectHint
Detail
details
availables
available
detailing
details
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Question 6 of 36
6. Question
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Vehicles must be kept in good condition. If you your PHV, you must tell TfL within 72 hours of any that affects the safety, performance, appearance or comfort of the vehicle. The vehicle may need to be re-examined before it can to be used as a PHV.
CorrectIncorrectHint
own
continue
owned
Collisions
continued
collision
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Question 7 of 36
7. Question
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If you are the registered keeper of the vehicle TfL or the manufacturer may write to you to what you need to do to get your vehicle fixed. You always follow the instructions in the letter. A letter from TfL may also explain that the vehicle be used for private hire purposes until it has been fixed.
CorrectIncorrectHint
should
Explaining
shouldn’t
cannot
explain
Can
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Question 8 of 36
8. Question
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Private hire are an important part of London’s transport network, providing a wide range of services for residents and . This section covers the basic requirements for drivers when out private hire bookings.
CorrectIncorrectHint
Service
visitors
carry
services
Visitor
carrying
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Question 9 of 36
9. Question
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You must not any passenger to enter your vehicle before you have received the booking from your You must not give any sign or say anything to a member of the public that suggests that available for hire, without a booking.
CorrectIncorrectHint
operator
your
allow
Operators
allowed
you’re
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Question 10 of 36
10. Question
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You must not any member of the public to approach you or your PHV if they don’t have a valid booking. If someone does up to you, you are allowed to hand out a business card with the number of your operator on it or you can other contact details such as a website.
CorrectIncorrectHint
came
provided
encourage
come
Encouraged
provide
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Question 11 of 36
11. Question
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If your operator has a licence to from a late-night venue, (e.g. a pub or nightclub) the operator can only bookings inside the venue at the booking specified on their licence.
CorrectIncorrectHint
take
locations
operate
taken
Operated
location
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Question 12 of 36
12. Question
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You can only accept a fare if the passenger has booked the journey a licensed London operator. You must not approach people on the pavement or outside a late night venue to them private hire services. If you do this, you may be committing an offence and could be prosecuted. If a customer you, then you should tell them to contact a licensed private hire operator to make a booking.
CorrectIncorrectHint
offered
through
Threw
approaches
offer
approached
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Question 13 of 36
13. Question
Who has the power to set or control the fares charged by PHV operators?
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Question 14 of 36
14. Question
Who should you ask if your passenger disagrees with the fare or is unable to pay it at the end of the journey?
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Question 15 of 36
15. Question
What should you do at the end of the journey?
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Question 16 of 36
16. Question
What should you do if you are suspicious of an unattended item?
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Question 17 of 36
17. Question
When is angry or violent behaviour at work acceptable?
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Question 18 of 36
18. Question
What are some examples of behaviour is a sign that someone is becoming more angry and upset?
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Question 19 of 36
19. Question
What can happen when someone has taken drugs or has drunk alcohol?
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Question 20 of 36
20. Question
When do you have the right to refuse to take passengers in your vehicle?
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Question 21 of 36
21. Question
What should you do if a passenger is aggressive, rude, and shows no signs of calming down?
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Question 22 of 36
22. Question
What is the name of the device used by some PHV drivers as an alert device?
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Question 23 of 36
23. Question
If you are not able to calm a situation, what is the first step you should take?
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Question 24 of 36
24. Question
After an incident what should you do?
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Question 25 of 36
25. Question
What are the main benefits of installing CCTV cameras into a vehicle?
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Question 26 of 36
26. Question
Which of these medical conditions must you inform TfL of?
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Question 27 of 36
27. Question
What does your driving license display?
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Question 28 of 36
28. Question
If you lose your PHV driver’s badge or licence, or somebody steals it, what should you do?
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Question 29 of 36
29. Question
From which age do you must have a medical examination each time they apply to renew their licence?
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Question 30 of 36
30. Question
If you change your home address, within how many days do you need to tell TFL?
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Question 31 of 36
31. Question
For how long does a PHV license last?
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Question 32 of 36
32. Question
What do you know about the license discs? (choose 2)
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Question 33 of 36
33. Question
What do you know about the insurance for a private hire vehicle?
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Question 34 of 36
34. Question
If you have any collisions that affects the safety, performance, appearance or comfort of the vehicle, how much time do you have to tell TFL?
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Question 35 of 36
35. Question
“TfL takes this issue extremely seriously. TfL or the police will fully investigate all complaints and reports, and they will take appropriate action. You will lose your licence if you are found to have acted in an unsuitable way towards a passenger.
You should never:
- Look at or speak to a passenger in a way that makes them feel uncomfortable, for example staring at any part of their body
- Make any sexual remarks or comments about a passenger’s appearance or clothing
- Engage in conversation of a sexual nature. This includes asking questions about someone’s sex life or telling sexual joke.”
Question: Which one of the following statements is correct?
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Question 36 of 36
36. Question
“If your passenger is seriously ill, you should call the emergency services on 999 immediately. You should not try to physically check the passenger or administer first aid yourself unless you are following the instructions of the emergency services or a medical professional, or you have had appropriate first aid or medical training.”
Question: Which one of the following statements is correct?
CorrectIncorrect