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Lesson 3 l MCQs 21 to 30

By Mashood / July 21, 2024

Full Seru Package 80 Real Exam MCQs Lesson 3 l MCQs 21 to 30

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Question 1 of 10

1. Question
21. An operator has accepted a booking and you have agreed to carry it out, you should carry out that booking unless you have a very good reason, what could a good reason be? (Choose two correct)
- a) You don’t like the passenger and don’t want them to get in your car
- b) if they are carrying open bottles or cans of alcohol or anything dangerous
- c) if they are acting in a violent or offensive way
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Question 2 of 10

2. Question
22. To provide a safe service for your passengers and to protect you as a driver, what should you consider? (Choose two correct)
- a) Making sure your operator has given you booking details, such as the passenger’s name, pick up point and destination
- b) Discussing the new fare with the passenger if there are any changes to the booking
- c) Being clear with the passenger about exactly where you are taking them, the route there, how long it is likely to take and what the fare will be before the journey starts
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Question 3 of 10

3. Question
23. What are the signs that someone might become aggressive? (Choose two correct)
- a) Hands held tightly in fists
- b) A sudden change in behaviour
- c) Falling sleep
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Question 4 of 10

4. Question
When someone has taken drugs or has drunk alcohol, it can affect their ability to think or communicate clearly and their behaviour can be difficult to predict. What should a PHV driver do if such a circumstance comes up? (Choose two correct)
- a) If you have concerns then, contact your operator immediately
- b) If the passenger cannot communicate clearly to confirm their destination, or is unable to walk because of drink or drugs, you have the right to refuse to take them in your vehicle.
- c) Because they are not entirely conscious, you can ask for a raised fare and drop them off at the given address
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Question 5 of 10

5. Question
25. What can you do to reduce the chance of someone being violent or aggressive towards you? (Choose two correct)
- a) Listening to what someone is saying and not interrupting them
- b) Explaining things to them, not arguing
- c) If they are aggressive, then respond aggressively
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Question 6 of 10

6. Question
26. If you cannot reduce the risk of violence, what should you do? (Choose two correct)
- a) Kick them out of your vehicle and push them aside
- b) Get away from the aggressive person and exit the situation
- c) Consider using a lone worker device to let someone know that you need help
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Question 7 of 10

7. Question
27. What should you do if you are attacked or assaulted? (Choose two correct)
- a) Fight back, you have the right to defend yourself
- b) tell your operator and if necessary, also call the police and/or an ambulance depending on the incident
- c) It is important to record and report incidents that almost happened, as well as ones that actually did happen
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Question 8 of 10

8. Question
28. What are some unacceptable behaviours from PHV drivers? (Choose two correct)
- a) Using a passenger’s personal contact details to start communicating with them about anything other than the booked journey
- b) Making comments or jokes about someone’s age, race, religion
- c) Contacting a passenger for booking purpose only
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Question 9 of 10

9. Question
29. What are some of the risks of ride sharing? (Choose two correct)
- one passenger could be put at risk if the other passenger learns things about them such as their home address
- ride sharing can lead to arguments between passengers
- the routes become quicker, fares are higher, the risks don’t matter to the driver
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Question 10 of 10

10. Question
30. What behaviour is not allowed towards a passenger? (Choose two correct)
- a) Look at or speak to a passenger in a way that makes them feel uncomfortable, for example staring at any part of their body
- b) Take part in sexual activity of any kind with a passenger (even if both you and the passenger agree to it or the passenger suggests it)
- c) Engage in social conversation with the passenger
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