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Question 1 of 10
1. Question
Question No.31
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You are not allowed to pick people on the street or at stations or airports unless they have you through a licensed operator. This includes the street outside your operator’s centre. You must not any passenger to enter your vehicle before you have received the booking from your operator.
CorrectIncorrectHint
book
allow
up
in
booked
allowing
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Question 2 of 10
2. Question
Question No.32
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You must not any member of the public to approach you or your PHV if they don’t have a valid booking. If someone does come you, you are allowed to hand out a business card with the number of your operator on it or you can provide other contact details such as a .
CorrectIncorrectHint
encouraged
up to
encourage
website
to up
Website
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Question 3 of 10
3. Question
Question No.33
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Although you are not responsible for collecting or these details, you should know about this requirement and let your operator know about any changes. For example, tell your operator if the final destination .
CorrectIncorrectHint
personal
records
changes
personally
recording
changed
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Question 4 of 10
4. Question
Question No.34
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You can only accept a fare if the has booked the journey through a licensed London operator. You must not approach people on the pavement or outside a late night to offer them private hire services. If you do this, you may be an offence and could be prosecuted.
CorrectIncorrectHint
passengers
venue
passenger
committing
Venue
commit
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Question 5 of 10
5. Question
Question No.35
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“When picking up passengers, always verify and confirm the to their destination.”
CorrectIncorrectHint
there
addres
identity
adress
their
address
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Question 6 of 10
6. Question
Question No.36
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are private property and can make their own rules (byelaws) about and PHVs. Heathrow Airport has its own set of byelaws which you can find here. You should know about these in case you get a to or from the airport.
CorrectIncorrectHint
Airports
Taxis
booking
airports
taxis
book
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Question 7 of 10
7. Question
Question No.37
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You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are in an official car park or the Authorised Vehicle Area to wait for a booking. When up passengers you must always use an official car park.
CorrectIncorrectHint
phv
picking
park
PHV
parking
pick
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Question 8 of 10
8. Question
Question No.38
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TfL has power to set or control the fares charged by PHV . However, it is important that all customers understand the fare they are going to be .
CorrectIncorrectHint
operator
charged
not
operators
charge
no
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Question 9 of 10
9. Question
Question No.39
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You should with your operator what to do if your passenger with the fare or is unable to pay it at the end of the journey. You should also check with your operator what the arrangements are for giving out .
CorrectIncorrectHint
disagree
receipts
checked
disagrees
receipt
check
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Question 10 of 10
10. Question
Question No.40
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At the of the journey, you should remind passengers to make sure they have not left anything behind. You should also check your vehicle for lost property after journey. If you have put any of the passenger’s luggage in the boot, do not forget to check that .
CorrectIncorrectHint
all
too
end
beginning
every
to
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