Lesson 5 | Fill in the blanks 41 to 50

If you find lost property you should take it back to your operator. The operator will the property and make a record of it. By law your operator must keep a record of any of lost property they hold.

Be aware of what is going around you and of anything that seems different unusual or doesn’t feel right, or anyone that you think is suspiciously.

When operator has accepted a booking and you have to carry it out, you should carry out that booking you have a very good reason.

There may be where you do not feel able or safe enough to take passengers, for example if they are open bottles or cans of alcohol or anything dangerous or inflammable, or if they are in a violent or offensive way.

sure you tell your operator the full reasons why you did not carry out the booking. Because the operator the booking, the operator is also for either arranging for another driver to carry out the booking or to make it clear to the passenger that it has been cancelled.

You should accept any bad behaviour towards you for any reason. Any offensive or violent behaviour towards you because of race, faith, sexual orientation, disability or gender is a hate crime.

Discussing with your operator how they can help protect you from the of aggressive or violent behaviour by a passenger. sure your operator has given you booking details, such as the passenger’s name, point and destination.

If you feel , act immediately. Remember, the earlier you notice a problem, the more you have to avoid it.

When someone has taken or has drunk alcohol, it can affect their to think or communicate clearly and their behaviour can be to predict. In some cases, they may become aggressive.

Your operator may have warned you any possible problems when they gave you the booking (e.g. if the passenger sounds like they might be drunk). You can also judge the passenger’s physical and condition when you pick them up. If you have concerns then, contact your operator .